Refund & Returns Policy
Not the right fit? Here's how returns, exchanges, and refunds work at Essential Hoodies LTD.
We want you to be genuinely happy with your Essential Hoodies LTD order. If something isn't right — wrong size, changed your mind, or a product issue — this page walks you through exactly how returns, exchanges, and refunds work.
1. Return Eligibility
You can request a return within 30 days of the delivery date. To be eligible, items must be:
- Unworn, unwashed, and in original condition
- With original tags still attached
- In the original packaging, where possible
Items that are worn, damaged (outside of a manufacturing defect), or missing tags may not be eligible for return.
2. How To Start A Return
To start a return or exchange:
- Contact us via our Contact Us page with your order number and reason for return
- Our team will confirm eligibility and provide return instructions
- Pack the item securely and send it back to the address provided
3. Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed back to your original payment method.
| Step | Estimated Time |
|---|---|
| Return received & inspected | 1-2 business days |
| Refund approved & processed | 2-4 business days |
| Funds reflected in your account | Depends on your bank/provider |
4. Exchanges
Need a different size or color? The fastest way is to return your original item for a refund and place a new order for the item you want, so you don't have to wait for the exchange to process before getting the right item shipped.
5. Damaged Or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos of the item. We'll arrange a replacement or full refund at no extra cost to you.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. In those cases, we'll cover the return shipping.
7. Non-Returnable Items
For hygiene and quality reasons, we do not accept returns on clothing items that have been worn, washed, used, altered, or damaged after delivery. Items must be in their original, unused condition with all tags attached. Please check your order carefully before use, as used items are not eligible for return or exchange unless they arrive damaged or incorrect.
8. Questions?
For anything not covered here, or to check the status of your return, reach out via our Contact Us page, or see our Shipping Information page for delivery-related questions.
Still Have Questions?
Our support team is happy to help with any return or refund questions.