Privacy Policy
How we collect, use, and protect your information when you shop with Essential hoodies LTD.
At Essential hoodies LTD, we know handing over your personal information takes a bit of trust — and we don't take that lightly. This policy explains, in plain language, what information we collect when you browse or shop with us, how we use it, who we share it with, and the choices you have. If anything here isn't clear, our support team is happy to walk you through it.
1. Information We Collect
We collect information in a few different ways, depending on how you interact with our store:
Information you give us directly
- Name, email address, phone number
- Shipping and billing address
- Order history and product preferences
- Messages you send through our contact form or customer support
Information collected automatically
- Device type, browser, and general location (via IP address)
- Pages visited, time spent on site, and referral source
- Cookies and similar tracking technologies (see Section 4)
Information from payment processing
When you make a purchase, your payment details are collected and processed directly by our payment provider(s). We do not store full credit card numbers on our own servers.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and returns
- Communicate with you about your order status
- Respond to customer service requests
- Improve our website, products, and shopping experience
- Send marketing communications, where you've opted in (you can unsubscribe anytime)
- Detect and prevent fraud or unauthorized transactions
3. Who We Share Information With
We do not sell your personal information. We only share it with trusted third parties where necessary to run our store:
| Category | Purpose |
|---|---|
| Payment processors | To securely process your payment |
| Shipping carriers | To deliver your order and provide tracking |
| Website & analytics tools | To understand site performance and improve user experience |
| Email/marketing platforms | To send order updates and, if opted in, promotional emails |
We may also disclose information if required by law, or to protect the rights, property, or safety of Essential hoodies LTD, our customers, or others.
4. Cookies & Tracking
Our website uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings, though some site features may not work properly without them.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy — including order records for accounting and legal purposes — unless a longer retention period is required or permitted by law.
6. Your Rights & Choices
Depending on where you live, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us using the details in Section 8.
7. Data Security
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Contact Us
If you have questions about this Privacy Policy or how your information is handled, reach out to us:
- Email: support@essentialhoodies.ltd
- Or visit our Contact Us page
9. Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page reflects the most recent revision.
Have Questions About Your Order?
Check our return policy or get in touch with our support team.